Privacy policy

Last updated: 4 November 2026

1. Data Controller and Scope

The controller responsible for the processing of personal data in connection with this website and our online shop is:

Huber Gold Switzerland KLG
Oberlandstrasse 4
CH-5444 Künten
Switzerland

Email: info@hubergold.ch
Telephone: +41 44 555 50 04

This Privacy Policy explains how we process personal data when you visit our website, use our online shop, place an order, maintain a customer account, subscribe to our newsletter, submit a review or otherwise contact us.

This Privacy Policy governs the processing of personal data only. Orders and contractual relationships are subject to our General Terms and Conditions. Returns, complaints and refunds are governed by our Cancellation and Returns Policy and the relevant provisions of our General Terms and Conditions.

2. Personal Data We Process

Depending on how you use our website and services, we may process in particular the following data:

  • name, billing address and delivery address;
  • email address and telephone number;
  • company name, position and business contact details;
  • order, contract and invoice information;
  • details of ordered products, quantities, personalisation and bespoke items;
  • payment status and transaction information;
  • the content of enquiries, correspondence and consultations;
  • information stored in customer accounts;
  • newsletter subscriptions and communication preferences;
  • product reviews and the related order references;
  • IP address, browser type, device data, language settings, access time and pages visited;
  • information about the use of our website, shopping basket and services.

Full credit-card or bank-account details are generally processed directly by the respective payment provider. As a rule, we receive only the information required to confirm, allocate and process the payment.

3. Sources of Personal Data

We obtain personal data in particular:

  • directly from you, for example when you place an order, make an enquiry, register or subscribe to our newsletter;
  • automatically when you use our website and online shop;
  • from payment, shipping and other service providers where this is required to process an order;
  • from business partners or companies where you are named as their contact person;
  • from publicly available sources where this is permissible and necessary for business communications.

4. Purposes of Processing

We process personal data in particular for the following purposes:

  • Operating and providing our website and online shop;
  • Processing and fulfilling orders;
  • Payment processing, invoicing and bookkeeping;
  • Shipping and delivery of ordered products;
  • Responding to queries, complaints and customer requests;
  • Advising private and business customers;
  • Preparing and processing individual quotations and bespoke products;
  • Managing customer accounts;
  • Sending newsletters and other expressly requested information;
  • Publishing and managing product reviews;
  • Ensuring the functionality and security of our systems;
  • Preventing misuse, fraud and unauthorised access;
  • Analysing and improving our website, products and services;
  • Fulfilling statutory and official obligations;
  • Establishing, exercising or defending legal claims.

Where the European Union General Data Protection Regulation (GDPR) applies, we rely, according to the purpose, in particular on the following legal bases under Article 6(1) GDPR:

  • Performance of a contract and pre-contractual measures (Art. 6(1)(b)): Processing orders, payments, deliveries, customer accounts, individual quotations and related customer enquiries.
  • Compliance with legal obligations (Art. 6(1)(c)): Meeting statutory retention, accounting, tax and other legal obligations.
  • Legitimate interests (Art. 6(1)(f)): Ensuring the security and functionality of our online shop, preventing fraud and misuse, general business communications and asserting or defending legal claims, provided overriding interests or fundamental rights of the data subjects do not prevail.
  • Consent (Art. 6(1)(a)): Sending newsletters and, where required, using analytics, personalisation and marketing technologies, personalised advertising and associated measurement processes. Consent may be withdrawn at any time with effect for the future.

Where processing is subject to the Swiss Federal Act on Data Protection, we comply in particular with the principles of lawfulness, transparency, proportionality and purpose limitation. We obtain consent where legally required.

5. Shopify and Shopify Network Intelligence

Our online shop operates on the Shopify e-commerce platform. Shopify provides the technical infrastructure for displaying the shop, managing products, orders and customer accounts, and payment, security and analytics functions.

When our online shop is used, Shopify processes personal data, particularly for providing and securely performing our services.

We also use Shopify Network Intelligence. Under this feature, Shopify may use information about customer interactions with our online shop, Shopify and other Shopify-powered shops to provide enhanced services. These may include improving the shopping experience, analysing shop and advertising performance and providing relevant advertising.

For these purposes, personal data may be transferred to Shopify and other participating service providers and processed in countries outside Switzerland. Processing for non-essential purposes takes account of the applicable statutory requirements and your consent and objection options.

You can manage or withdraw consent to optional cookies and similar technologies at any time via the “Cookie Preferences” link in our shop footer.

More information on Shopify's processing of personal data is available in its Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

You can also exercise privacy rights directly against Shopify via its Privacy Portal, including requesting access or deletion and objecting to certain processing:

https://privacy.shopify.com/

6. Orders, Payments and Shipping

When you place an order, we process the data required to conclude and perform the contract.

For payment processing, the necessary data is transmitted to the payment provider selected by you and, where applicable, to the banks or card issuers involved. The processing carried out by these providers is additionally governed by their own privacy policies.

For delivery, we disclose in particular your name, delivery address and the contact details required for delivery to the appointed shipping or logistics provider.

For personalised products, bespoke items and business-customer orders, we also process the texts, names, logos, design specifications and other order details supplied by you.

7. Contact and Business Enquiries

If you contact us by email, telephone, contact form or by another means, we process your contact details and the content of your enquiry in order to review and respond to it.

For business enquiries, we may also use this information to prepare a quotation, arrange a discussion, process an order and maintain the business relationship.

Correspondence may be retained where this is necessary to handle the enquiry, document an agreement or protect our legitimate interests.

8. Customer Account

If you create a customer account, we process the information you provide so that you can manage your orders and account details.

You may amend the information stored in your account or request that the account be deleted. Data that we must continue to retain due to statutory retention obligations or for the performance of existing contracts will remain stored for the required period.

9. Newsletter

If you subscribe to our newsletter, we process your email address and any other information provided voluntarily in order to send you news about products, editions, rare salts, edible gold and work from our atelier.

Subscription is voluntary. You may withdraw your consent at any time by using the unsubscribe link in the newsletter or by contacting us at info@hubergold.ch.

After you unsubscribe, we will no longer use your email address for the newsletter. Limited retention may continue where this is necessary to document the subscription or unsubscription or to prevent further mailings.

10. Product Reviews

We use the Judge.me review service to manage and display product reviews.

If you submit a review or are invited to review a product after an order, Judge.me may process in particular your name, email address, the content of the review and a reference to the relevant order.

Only the information intended for publication as part of the review is displayed publicly. Your full email address is not published.

The processing carried out by Judge.me is additionally governed by that provider’s own privacy policy.

11. Cookies and Similar Technologies

Our website uses cookies and comparable technologies.

Essential cookies are used to provide basic functions such as the shopping cart, language selection, sign-in, security and order processing.

Additional cookies and similar technologies may be used for statistics, analytics, personalisation or marketing. Where consent is required, these technologies are used only according to your selection in our cookie banner.

Your cookie choices are stored so they need not be requested at every visit. You can review, change or withdraw your consent at any time with effect for the future using the “Cookie Preferences” link in our online shop footer.

You can also restrict or delete cookies in your browser settings. Disabling essential cookies may prevent certain shop functions from operating fully or at all.

12. Analysis and Improvement of Our Services

We may analyse usage data in order to understand how our website and services are used. This may include pages visited, functions used, access times, device information and general interactions with the shop.

These analyses are used for technical optimisation, error detection, improvement of our services and assessment of the effectiveness of our communications.

Where possible, we use aggregated or pseudonymised data for these purposes. Analytics and marketing functions that require consent are used in accordance with the settings selected in the cookie banner.

12a. Google Analytics and Google Ads

We use Google Analytics 4 to analyse how our online shop is used and Google Ads to measure the effectiveness of our advertising campaigns.

The Google services are linked to our Shopify online shop through the Google & YouTube integration.

Depending on how you use our shop and the consent you provide, data may be processed concerning pages visited, products viewed, shopping cart activities, completed orders, technical device and browser data and other usage information.

We also use enhanced conversions to attribute orders to advertising campaigns more accurately. Certain customer-provided details, particularly email addresses, may be processed using a cryptographic hash function before transmission and used for conversion measurement.

Where consent is required for the respective processing, it takes place in accordance with your choices in the cookie banner. You may change or withdraw consent at any time via the “Cookie Preferences” link in our online shop footer.

Google may also process data in countries outside Switzerland and the European Economic Area.

For more information on Google's processing of data, see:

https://policies.google.com/privacy?hl=en

13. Disclosure of Personal Data

We disclose personal data only insofar as required for the purposes stated in this Privacy Policy or by law.

Recipients may include:

  • Shopify and affiliated companies;
  • Payment service providers, banks and card issuers;
  • Shipping and logistics companies;
  • IT, hosting, maintenance and security providers;
  • Newsletter and communications providers;
  • Judge.me, as provider of the review feature;
  • Google and affiliated companies for Google Analytics 4, Google Ads, conversion measurement and the other functions described in Section 12a;
  • Trustees, accountants, insurers, legal advisers and other professional advisers;
  • Public authorities, courts and other bodies where required by law.

Depending on the service, recipients process personal data on our behalf or under their own responsibility for data protection. For more information on Shopify and Google, see Sections 5 and 12a of this Privacy Policy.

We do not sell customer address lists to third parties. Independently of this, personal data may be transferred to Shopify, Google and other providers in connection with the services described. We comply with applicable data-protection rules and the required consent and objection options.

14. Processing of Data Abroad

Certain service providers, in particular Shopify and other providers of digital infrastructure, may process personal data outside Switzerland.

If a recipient is located in a country that does not provide an adequate level of data protection from a Swiss perspective, we ensure an appropriate level of protection where required by means of suitable contractual safeguards, in particular recognised standard contractual clauses, or another basis provided for by law.

Data may also be transferred abroad where this is necessary for the performance of a contract, at your express request, on the basis of your consent or for the establishment, exercise or defence of legal claims.

15. Retention Period

We retain personal data only for as long as is necessary for the respective purpose or as long as statutory retention obligations apply.

Order, invoice and accounting records are generally retained for the period required by law. For accounting-related records, this period is usually ten years.

Other data is deleted or anonymised once it is no longer required for the relevant purpose and there are no statutory, contractual or legitimate grounds for further retention.

16. Data Security

We take appropriate technical and organisational security measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

The transmission of data over the internet may nevertheless involve security risks. Complete protection against every risk cannot be guaranteed.

17. Your Rights

Under applicable data-protection law, you may in particular:

  • Request access to personal data we process about you;
  • Request correction of incorrect or incomplete data;
  • Request deletion of personal data;
  • Request restriction of, or object to, particular processing;
  • Withdraw consent with effect for the future;
  • Request the release or transfer of certain data.

These rights may be subject to statutory conditions and limitations. For example, even after a deletion request, data may have to be retained to comply with legal obligations, fulfil contracts or establish or defend legal claims.

To exercise your rights, contact info@hubergold.ch. We may require reasonable proof of identity to prevent misuse.

If you believe your personal data is not being processed in accordance with data-protection law, you may contact the Swiss Federal Data Protection and Information Commissioner (FDPIC).

Where the GDPR applies, you also have the right to lodge a complaint with a competent supervisory authority, particularly in the country of your habitual residence, place of work or alleged infringement. In Liechtenstein, the competent authority is the Data Protection Authority of Liechtenstein.

We encourage you to contact us directly first with questions or complaints so we can review and, where possible, resolve your concern.

18. Third-Party Websites and Services

Our website may contain links to external websites, social networks or other services.

When you follow such a link, you leave our area of responsibility. The processing of your data by the respective third party is governed by that party’s own privacy policy.

19. Amendments to this Privacy Policy

We may amend this Privacy Policy if our data-processing activities, technical systems, service providers or legal requirements change.

The version currently published on this website is authoritative.

20. Contact

If you have any questions about this Privacy Policy, the processing of your personal data or the exercise of your data-protection rights, please contact us:

Huber Gold Switzerland KLG
Oberlandstrasse 4
CH-5444 Künten
Switzerland

Email: info@hubergold.ch
Telephone: +41 44 555 50 04