Right of withdrawal, cancellation and returns

Last updated: 4 November 2026

1. Orders in Switzerland

Under Swiss law, online purchases are not generally subject to a statutory right of withdrawal, cancellation or return.

Huber Gold Switzerland therefore does not grant a general voluntary right to return or exchange goods that are free of defects.

A voluntary return may be accepted in individual cases with Huber Gold Switzerland's prior written consent. There is no entitlement to such acceptance.

Statutory rights relating to defective, damaged or incorrectly delivered goods remain unaffected.

2. Statutory right of withdrawal in Liechtenstein

Where the Liechtenstein Distance and Off-Premises Contracts Act (FAGG) applies to a contract with a consumer in the Principality of Liechtenstein, the consumer generally has a statutory right to withdraw within 14 days without giving reasons.

For goods, the period generally begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods. If several goods forming one order are delivered separately, the period generally begins upon receipt of the last item. Statutory special rules apply to partial deliveries and regular deliveries.

To exercise the right of withdrawal, a clear declaration, for example by email or letter, must be sent to:

Huber Gold Switzerland KLG
Oberlandstrasse 4
CH-5444 Künten
Switzerland
Email: info@hubergold.ch
Phone: +41 44 555 50 04

Sending the declaration before the deadline is sufficient to meet the withdrawal period.

The sample withdrawal form at the end of this policy may be used, but is not mandatory.

3. Exceptions to the statutory right of withdrawal

The statutory right of withdrawal does not apply where a statutory exception is fulfilled. This may concern in particular:

• Goods made to individual customer specifications or clearly personalised to suit personal needs.
• Goods liable to deteriorate rapidly or whose expiry date would be exceeded quickly.
• Goods supplied sealed that are unsuitable for return for health-protection or hygiene reasons, if the seal has been removed after delivery.
• Goods which, by their nature, have become inseparably mixed with other goods after delivery.

The mere fact that a product is a foodstuff, edible gold or edible silver does not automatically exclude the statutory right of withdrawal.

Neither manufacture to order nor the use of particularly valuable materials alone establishes a statutory exception.

Whether an exception applies depends on the specific properties of the product and the applicable statutory provisions.

4. Returning goods after statutory withdrawal

Where a statutory right of withdrawal has been validly exercised, the goods must be returned without undue delay and no later than 14 days after the withdrawal declaration to:

Huber Gold Switzerland KLG
Oberlandstrasse 4
CH-5444 Künten
Switzerland

The deadline is met if the goods are sent before it expires.

The customer bears the direct costs of returning the goods, unless otherwise agreed and provided the customer was duly informed before conclusion of the contract.

We recommend contacting info@hubergold.ch before returning goods so that the return can be linked to the correct order. Prior authorisation is not required to exercise an existing statutory right of withdrawal.

5. Refunds

In the event of valid statutory withdrawal, we refund the payments received without undue delay and within 14 days of receiving the withdrawal declaration at the latest.

For a full withdrawal, this generally includes the cost of the cheapest standard delivery option offered by us. Any additional cost of a more expensive delivery option expressly selected by the customer is not refunded.

We use the same payment method as for the original transaction unless another method has been expressly agreed. No additional fees are charged to the customer for the refund.

We may withhold the refund until we have received the goods back or the customer has supplied proof of their return, whichever occurs first.

The customer may be responsible for any diminished value of the goods, to the extent permitted by law, if this results from handling that was not necessary to establish the goods' nature, characteristics and functioning.

6. Defective, damaged or incorrectly delivered goods

Statutory warranty rights and other mandatory consumer rights remain unaffected, regardless of any statutory right of withdrawal.

If a delivery is damaged, incomplete, defective or incorrect, please contact us as soon as possible at info@hubergold.ch and include a short description and, where possible, suitable photographs.

Contacting us late does not exclude mandatory statutory claims.

Where a complaint is justified, further handling will be governed by applicable statutory provisions and our General Terms and Conditions.

7. Business customers and custom orders

Business customers do not have a general statutory consumer right of withdrawal.

For individual business orders, custom-made goods, personalised products and projects agreed in writing, the respective quotations, order confirmations and General Terms and Conditions also apply.

Mandatory statutory provisions remain unaffected.

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Model withdrawal form

This form is intended for consumers who wish to exercise an existing statutory right of withdrawal. Its use is voluntary.

To:

Huber Gold Switzerland KLG
Oberlandstrasse 4
CH-5444 Künten
Switzerland
Email: info@hubergold.ch

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods (*).

Goods: _____________________________

Order number (if available): __________________

Ordered on: ___________________________

Received on: __________________________

Name of consumer(s): _____________________

Address: _______________________________

Date: _________________________________

Signature (only if submitted on paper): __________

(*) Delete as appropriate.

The completed form may be sent by email or post. Any other clear withdrawal declaration is also sufficient.