Terms of service
General Terms and Conditions of Huber Gold Switzerland KLG
Last updated: 6 November 2026
Art. 1 – Scope and Provider
These General Terms and Conditions govern the contractual relationship between
Huber Gold Switzerland KLG
Oberlandstrasse 4
CH-5444 Künten
Email: info@hubergold.ch
Telephone: +41 44 555 50 04
UID: CHE-311.960.905
hereinafter referred to as “Huber Gold Switzerland”, and its customers.
These General Terms and Conditions apply to orders placed through the online shop at www.hubergold.ch as well as to orders based on written quotations, order confirmations or price lists issued by Huber Gold Switzerland.
They apply to both private and business customers. For individually agreed orders, the provisions of the respective quotation or order confirmation take precedence over these General Terms and Conditions.
Any terms and conditions of the customer that differ from these General Terms and Conditions apply only if Huber Gold Switzerland has expressly accepted them in writing.
Art. 2 – Offer and Conclusion of Contract
The presentation of products in the online shop, in catalogues or in price lists does not constitute a binding offer by Huber Gold Switzerland, but an invitation to the customer to place an order.
By submitting an order, the customer makes a binding offer to purchase. The automatically generated order confirmation merely acknowledges receipt of the order and does not constitute acceptance of the offer.
The purchase contract is concluded when Huber Gold Switzerland expressly confirms the order or hands the ordered goods over for dispatch.
For bespoke items, personalised products, wholesale orders and other special orders, the contract is concluded upon written order confirmation by Huber Gold Switzerland.
Huber Gold Switzerland may reject an order, in particular where a product is unavailable, an obvious pricing or product error has occurred, customer information is incomplete or there are reasonable grounds to suspect misuse. Any payments already made will be refunded in such cases.
Art. 3 – Products and Product Presentation
Huber Gold Switzerland handles rare natural products, edible gold and silver, and products that are partly handmade or refined by hand.
Variations in colour, shape, structure, grain size, dimensions, application of gold or arrangement may result from the natural properties of our products or from craftsmanship. Minor variations typical of the product do not, in themselves, constitute a defect, provided that the contractually agreed and legally required characteristics are met. Expressly warranted characteristics and mandatory statutory warranty rights remain unaffected.
Product photographs aim to reproduce the goods faithfully. Colours and proportions may vary from the actual product depending on the screen, lighting and device settings.
The product description, specified filling weight or number of pieces and any characteristics expressly warranted in writing are decisive.
Food products must be stored and used in accordance with the instructions on their packaging. Customers are responsible for observing the product, ingredient and usage information before use.
Art. 4 – Prices and Shipping Costs
All prices are stated in Swiss francs and include any legally applicable value added tax unless otherwise indicated.
Shipping costs are shown separately and displayed to the customer before the order is completed.
The price displayed at the time of the order, or the price agreed in an individual quotation, is decisive.
Huber Gold Switzerland is not bound by obvious pricing, typographical or calculation errors. In such cases, the customer will be informed and may confirm the order at the corrected price or cancel it.
For individually agreed international deliveries, the customer bears any customs duties, import taxes, levies and fees unless otherwise agreed in the quotation.
Art. 5 – Payment
The payment methods stated in the online shop or in the respective quotation are available.
For orders placed through the online shop, the purchase price is generally due immediately upon placing the order. Huber Gold Switzerland is not obliged to dispatch goods before payment has been received in full.
Where payment by invoice has been agreed, the payment term stated on the invoice applies.
If the customer is in default, Huber Gold Switzerland may charge default interest of 5 per cent per year and a reminder fee of CHF 20 for each reminder. Any further collection and debt-enforcement costs actually incurred remain reserved.
Art. 6 – Availability
The availability of certain salts, crystals, gold products and handcrafted items may be limited by natural scarcity or restricted production capacity.
If an ordered item cannot be supplied, or cannot be supplied in the quantity ordered, Huber Gold Switzerland will inform the customer. Any payments already made for unavailable goods will be refunded.
There is no entitlement to the reproduction or renewed availability of a limited or naturally rare product.
Art. 7 – Delivery
We normally deliver to addresses in Switzerland and the Principality of Liechtenstein. Deliveries to other countries are possible only if offered in the online shop or individually agreed in writing.
In-stock items are generally delivered within Switzerland and Liechtenstein within 1 to 3 business days after receipt of the order or the required payment.
The stated delivery times are estimates and do not constitute guaranteed delivery dates unless a binding delivery date has been expressly agreed in writing.
For bespoke products, personalised goods and special orders, the delivery times stated in the quotation or order confirmation apply.
Delays due to force majeure, official measures, operational disruptions, material shortages, customs clearance, strikes or other events beyond Huber Gold Switzerland's control extend the delivery time accordingly.
Customers must provide a complete and correct delivery address. Additional expenses caused by an incorrect address, an uncollected shipment or another delivery attempt may be charged to the customer.
The risk of accidental loss or damage passes to the customer upon handover of the goods. If the customer authorises the carrier to leave the parcel at a specified location, the risk passes when it has been properly deposited at the agreed location.
Art. 8 – Inspection and Complaints
We ask our customers to inspect deliveries for completeness, correctness and visible damage upon receipt.
Incorrect deliveries, missing items, damage in transit and other visible defects should be reported to us as soon as possible, preferably within five business days of receipt, by email to info@hubergold.ch.
Where a defect only becomes apparent later, please notify us promptly after discovering it.
To facilitate handling, please provide a short description of the problem and, where possible, appropriate photos of the product and packaging. Products and packaging should be retained until clarification, insofar as reasonable.
For sales contracts governed by Swiss law, the statutory and validly agreed inspection and notification obligations apply, in particular under Article 201 of the Swiss Code of Obligations.
Where Liechtenstein's Consumer Warranty Act (KonsGG) applies to a consumer contract, statutory warranty rights remain fully protected. They are not restricted by the suggested five-business-day notification period or by the absence of photos.
Mandatory consumer and warranty rights remain unaffected in all cases.
Art. 9 – Warranty
Huber Gold Switzerland warrants that goods delivered possess the contractually agreed characteristics and those mandatorily required by law at the time of handover.
Variations typical of natural or handmade products may occur. The following do not in themselves constitute defects, provided the agreed characteristics and statutory requirements are met:
- natural variations in the colour, structure, transparency, shape or grain size of salts and crystals;
- minor variations arising from craftsmanship or manual application of gold;
- technically caused colour differences between product photographs and the product itself;
- normal wear and tear of tools and accessories;
- damage occurring only after handover due to improper storage, use, cleaning, handling or removal.
Opening packaging or using a product as intended does not, by itself, extinguish statutory warranty rights.
For justified complaints, the scope and nature of the remedy are determined by the applicable law and valid contractual provisions.
For sales contracts governed by Swiss law, the statutory and validly agreed warranty provisions apply.
Where the Liechtenstein Consumer Warranty Act (KonsGG) applies to a consumer contract, the consumer may generally first request that the goods be brought into conformity with the contract and, subject to statutory conditions, choose between repair and replacement.
A price reduction or termination of the contract is possible under the conditions set out by law.
Mandatory statutory warranty rights may neither be excluded nor limited by these General Terms and Conditions.
Art. 10 – Returns, Exchanges and Statutory Right of Withdrawal
10.1 Orders in Switzerland
Under Swiss law, there is no general statutory right of withdrawal or return for online orders.
Huber Gold Switzerland therefore generally grants no voluntary right to return or exchange goods free from defects.
Voluntary returns may be accepted in individual cases with Huber Gold Switzerland's prior written consent. There is no entitlement to such acceptance.
10.2 Statutory consumer rights in Liechtenstein
Where Liechtenstein's Distance and Off-Premises Contracts Act (FAGG) applies to a distance contract with a consumer in the Principality of Liechtenstein, there is generally a statutory right to withdraw within 14 days without giving reasons.
For goods, the withdrawal period generally begins on the day on which the consumer or a third party designated by the consumer other than the carrier receives the goods. Special statutory provisions apply to separate deliveries.
A clear declaration, for example by email to info@hubergold.ch, is sufficient to exercise the right. Sending the declaration before the deadline is sufficient.
10.3 Statutory exceptions
No statutory right of withdrawal exists where a statutory exception applies. This includes, for example:
- goods made to customer specifications or clearly tailored to personal needs;
- goods likely to deteriorate rapidly or whose expiry date would soon be exceeded;
- sealed goods unsuitable for return due to health-protection or hygiene reasons, once unsealed after delivery;
- goods that, by their nature, have become inseparably mixed with other goods after delivery.
Whether an exception applies depends on the actual characteristics of the goods and the applicable law. Being a food product alone does not automatically remove the right of withdrawal.
10.4 Returning goods and refunds
Where a statutory right of withdrawal exists and is exercised on time, goods must generally be sent back within 14 days of the declaration of withdrawal.
Customers bear the direct return costs where permitted by law and where they were informed accordingly before the contract was concluded.
Following an effective statutory withdrawal, Huber Gold Switzerland reimburses payments received, including the cost of the least expensive standard delivery offered, within the statutory period. Repayment may be withheld until the returned goods or proof of their shipment is received.
A decrease in value may be taken into account to the extent permitted by law if caused by handling beyond what was necessary to establish the nature, characteristics and functioning of the goods.
10.5 Defects and statutory rights
Statutory rights relating to defective, damaged or incorrectly delivered goods remain unaffected.
Mandatory statutory consumer rights prevail over conflicting provisions of these General Terms and Conditions.
Art. 11 – Bespoke Items and Business-Customer Orders
For bespoke items, personalised products, individual packaging, labels, gift sets and business-customer orders, the specifications confirmed in writing are decisive.
Designs, texts, names, logos, quantities and execution details approved by the customer are binding. The customer is responsible for ensuring that submitted materials and signs may lawfully be used and do not infringe third-party rights.
After conclusion of the contract, changes or voluntary cancellation generally require Huber Gold Switzerland's written consent. Statutory withdrawal and warranty rights remain unaffected. The statutory right of withdrawal may be excluded under applicable law for goods made to individual customer specifications or clearly tailored to personal needs.
Where no statutory right of withdrawal exists, work already performed, materials purchased for the individual order and demonstrable costs incurred may be invoiced in accordance with the agreement and applicable law. No additional cancellation or material charges are levied when an existing statutory right of withdrawal is exercised.
Minor differences from samples, designs or earlier batches due to craftsmanship or materials may occur and do not in themselves constitute a defect if contractually agreed and legally required characteristics are met. Expressly warranted characteristics and mandatory statutory warranty rights remain unaffected.
Art. 12 – Liability
Huber Gold Switzerland is liable for damage according to the applicable law and the following provisions.
Liability for damage caused intentionally or by gross negligence is not excluded or restricted. Mandatory statutory liability provisions, in particular those concerning personal injury, product liability and statutory warranty rights, remain unaffected.
For damage caused by slight negligence, liability is limited, insofar as legally permissible, to foreseeable, typical contractual and directly caused damage. Liability beyond this, particularly for indirect or consequential damage, loss of profits or loss of revenue, is excluded insofar as permitted by law.
Where Huber Gold Switzerland engages assistants or external service providers to perform its obligations, liability for their actions is governed by applicable law. Legally permissible limitations remain reserved.
For loss of, damage to or delayed delivery of goods, the transfer of risk and liability are governed by Article 7 of these Terms and applicable law. Engaging a transport or logistics provider does not automatically exclude Huber Gold Switzerland's statutory or contractual responsibility.
Huber Gold Switzerland is not liable for delays or obstacles to performance caused by force majeure, official measures, natural events, operational disruptions or circumstances beyond its control, where these events are not attributable to it and no mandatory legal provisions apply.
Statutory claims to contractual performance, warranty, refund and damages, as well as mandatory consumer rights, remain unaffected to the extent applicable.
Art. 13 – Copyright and Intellectual Property
All website content, including in particular texts, photographs, graphics, product designs, names, logos and forms of presentation, is the property of Huber Gold Switzerland or is used with the consent of the respective rights holders.
Reproduction, adaptation, publication or commercial use is not permitted without the prior written consent of Huber Gold Switzerland.
Art. 14 – Data Protection and Shopify
Personal data is processed in accordance with our Privacy Policy published on the website.
Our online shop operates on the Shopify e-commerce platform. Shopify processes personal data, in particular when visitors use our online shop, place orders, and access payment, security and other shop functions.
We also use Shopify Network Intelligence. Under this feature, Shopify may process information from interactions with our online shop, other Shopify-powered shops and Shopify itself to provide enhanced services. These particularly support the shopping experience, analysis of shop and advertising performance, and relevant advertising.
Personal data may be transferred to Shopify and other participating service providers and processed in countries outside Switzerland.
Processing takes place subject to applicable data-protection regulations and the relevant consent and objection options. Customers may change or withdraw consent to optional cookies and similar technologies at any time using the “Cookie Preferences” link in our shop footer.
Further information on the processing of personal data, the service providers and customers' rights is available in our Privacy Policy, in particular Section 5 “Shopify and Shopify Network Intelligence”.
Art. 15 – Governing Law and Jurisdiction
For contractual relationships where a choice of law is legally permitted, substantive Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For contracts with consumers, mandatory rules of applicable private international law and consumer-protection law remain reserved. Where these rules require the law of the country in which the consumer has their habitual residence, that law applies. These Terms do not establish a choice of law where such choice is legally prohibited.
For disputes with business customers, the competent courts at the registered office of Huber Gold Switzerland KLG have jurisdiction insofar as legally permissible.
For disputes with consumers, mandatory statutory jurisdiction rules apply. Courts made available by law at the consumer's place of residence or habitual residence remain expressly reserved.
Art. 16 – Language Versions
These General Terms and Conditions may be published in several languages.
In the event of differences or inconsistencies between the language versions, the German version prevails unless mandatory statutory provisions provide otherwise.
Art. 17 – Amendments and Severability
The version of these General Terms and Conditions published at the time the contract is concluded applies to the respective order.
Huber Gold Switzerland may amend these General Terms and Conditions at any time for future orders.
If any provision of these General Terms and Conditions is or becomes wholly or partly invalid or unenforceable, the validity of the remaining provisions remains unaffected.