Privacy policy
Last updated: 2 July 2026
1. Data Controller and Scope
The controller responsible for the processing of personal data in connection with this website and our online shop is:
Huber Gold Switzerland KLG
Oberlandstrasse 4
CH-5444 Künten
Switzerland
Email: info@hubergold.ch
Telephone: +41 44 555 50 04
This Privacy Policy explains how we process personal data when you visit our website, use our online shop, place an order, maintain a customer account, subscribe to our newsletter, submit a review or otherwise contact us.
This Privacy Policy governs the processing of personal data only. Orders and contractual relationships are subject to our General Terms and Conditions. Returns, complaints and refunds are governed by our Cancellation and Returns Policy and the relevant provisions of our General Terms and Conditions.
2. Personal Data We Process
Depending on how you use our website and services, we may process in particular the following data:
- name, billing address and delivery address;
- email address and telephone number;
- company name, position and business contact details;
- order, contract and invoice information;
- details of ordered products, quantities, personalisation and bespoke items;
- payment status and transaction information;
- the content of enquiries, correspondence and consultations;
- information stored in customer accounts;
- newsletter subscriptions and communication preferences;
- product reviews and the related order references;
- IP address, browser type, device data, language settings, access time and pages visited;
- information about the use of our website, shopping basket and services.
Full credit-card or bank-account details are generally processed directly by the respective payment provider. As a rule, we receive only the information required to confirm, allocate and process the payment.
3. Sources of Personal Data
We obtain personal data in particular:
- directly from you, for example when you place an order, make an enquiry, register or subscribe to our newsletter;
- automatically when you use our website and online shop;
- from payment, shipping and other service providers where this is required to process an order;
- from business partners or companies where you are named as their contact person;
- from publicly available sources where this is permissible and necessary for business communications.
4. Purposes of Processing
We process personal data in particular for the following purposes:
- operating and providing our website and online shop;
- processing and fulfilling orders;
- processing payments, issuing invoices and maintaining accounts;
- delivering and shipping ordered products;
- handling questions, complaints and customer enquiries;
- advising private and business customers;
- preparing and fulfilling individual quotations and bespoke orders;
- administering customer accounts;
- sending our newsletter and other information expressly requested by you;
- publishing and administering product reviews;
- ensuring the functionality and security of our systems;
- preventing misuse, fraud and unauthorised access;
- analysing and improving our website, products and services;
- complying with legal and regulatory obligations;
- establishing, exercising or defending legal claims.
Where the EU General Data Protection Regulation applies, processing is carried out in particular for the performance of a contract, for steps taken prior to entering into a contract, for compliance with legal obligations, on the basis of our legitimate interests or on the basis of your consent.
5. Shopify
Our online shop is operated using the Shopify e-commerce platform. Shopify provides the technical infrastructure for displaying the shop, managing products, orders and customer accounts, and for certain payment, security and analytics functions.
When you use our shop, personal data may be processed by Shopify and companies affiliated with Shopify. Depending on the function used, Shopify may also process data in countries outside Switzerland.
Further information about how Shopify processes personal data and the rights available to you in relation to Shopify can be found in the Shopify Consumer Privacy Policy.
6. Orders, Payments and Shipping
When you place an order, we process the data required to conclude and perform the contract.
For payment processing, the necessary data is transmitted to the payment provider selected by you and, where applicable, to the banks or card issuers involved. The processing carried out by these providers is additionally governed by their own privacy policies.
For delivery, we disclose in particular your name, delivery address and the contact details required for delivery to the appointed shipping or logistics provider.
For personalised products, bespoke items and business-customer orders, we also process the texts, names, logos, design specifications and other order details supplied by you.
7. Contact and Business Enquiries
If you contact us by email, telephone, contact form or by another means, we process your contact details and the content of your enquiry in order to review and respond to it.
For business enquiries, we may also use this information to prepare a quotation, arrange a discussion, process an order and maintain the business relationship.
Correspondence may be retained where this is necessary to handle the enquiry, document an agreement or protect our legitimate interests.
8. Customer Account
If you create a customer account, we process the information you provide so that you can manage your orders and account details.
You may amend the information stored in your account or request that the account be deleted. Data that we must continue to retain due to statutory retention obligations or for the performance of existing contracts will remain stored for the required period.
9. Newsletter
If you subscribe to our newsletter, we process your email address and any other information provided voluntarily in order to send you news about products, editions, rare salts, edible gold and work from our atelier.
Subscription is voluntary. You may withdraw your consent at any time by using the unsubscribe link in the newsletter or by contacting us at info@hubergold.ch.
After you unsubscribe, we will no longer use your email address for the newsletter. Limited retention may continue where this is necessary to document the subscription or unsubscription or to prevent further mailings.
10. Product Reviews
We use the Judge.me review service to manage and display product reviews.
If you submit a review or are invited to review a product after an order, Judge.me may process in particular your name, email address, the content of the review and a reference to the relevant order.
Only the information intended for publication as part of the review is displayed publicly. Your full email address is not published.
The processing carried out by Judge.me is additionally governed by that provider’s own privacy policy.
11. Cookies and Similar Technologies
Our website uses cookies and comparable technologies.
Strictly necessary cookies are used to enable fundamental functions such as the shopping basket, language selection, login, security and order processing.
Additional cookies or similar technologies may be used for statistics, analytics, personalisation or marketing. Where consent is required, these technologies are used only in accordance with the choices you make in the cookie banner.
Your choices are stored so that you do not have to make them again on every visit. You may change your cookie and privacy settings at any time using the relevant function on our website.
You may also restrict or delete cookies through your browser settings. Disabling strictly necessary cookies may result in certain shop functions being unavailable or functioning only to a limited extent.
12. Analysis and Improvement of Our Services
We may analyse usage data in order to understand how our website and services are used. This may include pages visited, functions used, access times, device information and general interactions with the shop.
These analyses are used for technical optimisation, error detection, improvement of our services and assessment of the effectiveness of our communications.
Where possible, we use aggregated or pseudonymised data for these purposes. Analytics and marketing functions that require consent are used in accordance with the settings selected in the cookie banner.
13. Disclosure of Personal Data
We disclose personal data only where this is necessary for the purposes described in this Privacy Policy or required by law.
Recipients may include in particular:
- Shopify and companies affiliated with Shopify;
- payment providers, banks and card issuers;
- shipping and logistics providers;
- IT, hosting, maintenance and security providers;
- newsletter and communications providers;
- Judge.me as the provider of the review function;
- fiduciaries, accountants, insurers, legal advisers and other professional advisers;
- authorities, courts and other public bodies where disclosure is legally required.
Our service providers may generally process personal data only for the agreed purposes and in accordance with the applicable data-protection requirements.
We do not sell address or customer data to third parties.
14. Processing of Data Abroad
Certain service providers, in particular Shopify and other providers of digital infrastructure, may process personal data outside Switzerland.
If a recipient is located in a country that does not provide an adequate level of data protection from a Swiss perspective, we ensure an appropriate level of protection where required by means of suitable contractual safeguards, in particular recognised standard contractual clauses, or another basis provided for by law.
Data may also be transferred abroad where this is necessary for the performance of a contract, at your express request, on the basis of your consent or for the establishment, exercise or defence of legal claims.
15. Retention Period
We retain personal data only for as long as is necessary for the respective purpose or as long as statutory retention obligations apply.
Order, invoice and accounting records are generally retained for the period required by law. For accounting-related records, this period is usually ten years.
Other data is deleted or anonymised once it is no longer required for the relevant purpose and there are no statutory, contractual or legitimate grounds for further retention.
16. Data Security
We take appropriate technical and organisational security measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.
The transmission of data over the internet may nevertheless involve security risks. Complete protection against every risk cannot be guaranteed.
17. Your Rights
Subject to the applicable data-protection law, you may in particular:
- request information about the personal data we process;
- have inaccurate or incomplete data corrected;
- request the deletion of personal data;
- request that certain processing be restricted or object to it;
- withdraw consent with effect for the future;
- request that certain data be provided to you or transferred.
These rights may be subject to statutory requirements and restrictions. In particular, data may continue to be retained despite a request for deletion where we are legally required to retain it or where it is needed to perform a contract or to establish, exercise or defend legal claims.
To exercise your rights, please contact us at info@hubergold.ch. To prevent misuse, we may request reasonable proof of identity.
18. Third-Party Websites and Services
Our website may contain links to external websites, social networks or other services.
When you follow such a link, you leave our area of responsibility. The processing of your data by the respective third party is governed by that party’s own privacy policy.
19. Amendments to this Privacy Policy
We may amend this Privacy Policy if our data-processing activities, technical systems, service providers or legal requirements change.
The version currently published on this website is authoritative.
20. Contact
If you have any questions about this Privacy Policy, the processing of your personal data or the exercise of your data-protection rights, please contact us:
Huber Gold Switzerland KLG
Oberlandstrasse 4
CH-5444 Künten
Switzerland
Email: info@hubergold.ch
Telephone: +41 44 555 50 04
